FAQs

How can I place an order?

We would love to talk to you about a potential order. Reach out today via our online contact form, Facebook messenger, or email. We do our best to respond within the same business day. However, it may take a bit longer during the weekend or during periods when we are busy working on a large number of orders.

Can you hold calendar openings?

We receive several inquiries every week and not all inquiries lead to an order. In an effort to be fair, but not lose out on potential business, we will only hold a confirmed opening for 24 hours after providing a quote. If at the end of that time, we don't have an order on the books with an invoice sent, we will release the spot for another potential order.

How do I know that my order is confirmed?

Your order is confirmed once we send an invoice and receive payment.

Are your cookies soft?

Many know that royal icing tends to dry very hard, so it's not uncommon for people to question whether decorated sugar cookies are hard/crunchy when you eat them. While there are many factors that can affect the softness of a cookie, some which we can't control, we do strive to give you the softest bite possible. Some of the steps we take are included below:

1.We use a modified royal icing recipe, it’s not glaze, that gives cookies a softer bite. Our icing recipe has been tested by a lab and meets Maryland standards for operating a cottage food bakery.
2.We bake cookies as close to the pickup time as possible, keeping in mind that royal icing does take a while to dry.
3. We bag and heat seal cookies as soon as possible after decorating to lock in the freshness.
4. In order to reduce dry time, we have started making more complicated designs as icing transfers. They can be made ahead of time and are added to the cookie after the base layer of icing dries. These embellishments, while edible, can be removed prior to eating the cookie leaving you a soft baked cookie with just the right amount of icing.

Do you offer discounts for large/bulk orders?

As a small business, we do not have the capacity to offer discounts on large/bulk orders. Large/Bulk orders will be priced the same as normal sized orders.

Where can I see a list of your current pricing?

Pricing of our treats is based on a variety of factors (ex: color choices, intricacy of designs, ingredient availability and cost, time involved in completing the order, packaging, etc...). With that in mind, we don't have a set price for most of our items. Once we decide upon designs, we can provide a quote.

What is the turnaround time for custom orders?

Order turnaround time varies depending on what orders are currently on the books. You may contact us one day and we can have an order ready within the next week or even a few days. Other times, we may be booked several weeks out. We recommend placing your order as soon as you have all of the details of your event in place to ensure availability. Please keep in mind that a calendar reservation is NOT complete until we have sent and received payment for an invoice.

Do you offer pre-order items for various holidays?

We would love to offer special treats for all holidays, but we don't always have time in the schedule. If we do have time, information regarding the sale will be posted on our Facebook page. If you would like to place a custom order for holiday treats, we advise reaching out early to ensure availability.

Are you able to ship?

The Maryland Cottage Business Laws do not allow shipping of our products out of state. At the present time, we are not offering shipping within state either.

Do you offer delivery?

We do not offer regular delivery at this time.

Where is pickup?

We are located in New Market, MD. Additional details regarding pickup will be provided when you place an order.

What are your hours for order pickup?

We schedule pickups in two-hour time blocks between 10AM and 6PM every day. An agreed upon pickup time will be established when you place an order.

How quickly should I expect a response to inquiries?

We strive to respond to messages at least once a day, but that is not always possible. Messages received on Saturday and Sunday, except those regarding orders going out on either day, may not receive responses until Monday.

Do you accept returns or exchanges?

Since our products are edible, all sales are final. We do not accept returns or exchanges. However, if there is a problem with your order, please let us know.

How do I cancel my order?

All orders include a 50% non-refundable fee. In order to receive a partial refund, you must cancel your order at least two weeks prior to the scheduled pick-up date.

Will my treats look exactly like the inspiration photos?

We will do our very best to match the designs you select. However, please note that there may be slight variations in shapes (if applicable), colors and designs. Placing an order with me means that you agree that these variations may exist.